Sona10 Privacy Policy — Your Data Is Safe with Us
Find out exactly how your personal data is collected, used, and protected at sona10 — everything explained transparently, right here.
Last Updated: January 2026
What Data We Collect
Account Information
When registering on sona10, you are required to provide your full name, date of birth, email address, mobile number, and a secure password. This information is used to verify your account identity and to communicate with you. In some cases, your national ID or passport details may also be requested for age verification and KYC purposes. We only collect information that is strictly necessary and do not seek any additional personal data beyond that. All information you provide is stored in encrypted form.
Device & Browser Information
When you use the sona10 platform, our systems automatically collect your device type, operating system, browser name and version, and screen resolution. Your IP address, internet connection type, and approximate location are also logged. This information helps us maintain platform security, detect fraud, and deliver the best possible experience for your device. Device data is never sold to third parties for commercial purposes.
Payment & Transaction Data
For deposits and withdrawals in BDT at sona10, we store limited payment method details — such as the last few digits of your bKash or Nagad mobile number. Full payment credentials, such as PINs or complete account numbers, are never stored on our servers; they are processed directly through the payment gateway. A record of each transaction's date, amount, and method is retained for financial security and dispute resolution purposes. Our payment processing follows industry-standard security protocols.
Usage & Activity Data
We collect usage data including which pages you visit, how long you spend on the platform, which games or sports events you place bets on, and which features you use most. This data is used to improve platform performance, create personalized offers, and support responsible gaming monitoring. By analyzing usage patterns, we can identify potentially problematic gambling behavior and provide timely assistance. This information is always used with your protection in mind.
Purpose of Data Use
Sona10 uses the information we collect solely for the specific purposes outlined below — your data is never used for any other purpose without your consent. Our data use policy is fully transparent and consistent with applicable laws in Bangladesh and international best practices.
- Account Management: To create and verify your account, secure your login, and confirm your identity.
- Payment Processing: To process BDT deposits and withdrawals and maintain transaction records.
- Customer Support: To effectively respond to your questions, complaints, and support requests.
- Security & Fraud Prevention: To detect and prevent unauthorized access, account compromise, and fraudulent activity.
- Platform Development: To analyze user experience in order to introduce new features and improve the quality of existing services.
- Responsible Gaming: To monitor unusual betting behavior and provide assistance to users when needed.
- Legal Compliance: To respond to valid requests from law enforcement authorities in Bangladesh, where applicable.
Sona10 does not sell your data to third parties for marketing or advertising purposes. Your explicit consent is obtained before any promotional communications are sent, and you can withdraw that consent at any time.
Cookies & Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser or on your device when you visit the sona10 platform. They play an important role in keeping your login session active, remembering your preferred settings, and improving overall platform functionality. Without cookies, certain core features — such as staying logged in or saving your language preference — would not be possible. sona10 follows a fully transparent policy regarding cookie use.
Essential Cookies
These cookies are essential for core platform functionality — including login sessions, security tokens, and user preference storage. The platform cannot function properly without them and they cannot be disabled.
Analytics Cookies
These cookies help us understand how users interact with the platform. By analyzing page views, session duration, and usage patterns, we are able to improve the overall experience. All data collected is fully anonymized.
Preference Cookies
These cookies are used to remember your language preference, theme settings, and other customization options, so you get a consistent experience every time you visit.
Cookie Controls
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.
Data Storage & Security Measures
How Long We Retain Your Data
Sona10 retains your data for as long as your account is active and for a defined period thereafter. Financial transaction records are typically kept for up to five years after account closure to comply with Bangladesh's financial regulations. Personal identification details — such as your name and contact information — are permanently deleted three years after account closure. Usage logs and analytics data are generally deleted automatically within 12 to 24 months. We do not retain any data longer than necessary.
Security Technologies & Practices
Sona10 uses multiple industry-standard security layers to keep your data safe. All data transfers are carried out via SSL/TLS encryption, making it virtually impossible for third parties to intercept or read your information. Passwords are never stored in plain text — they are secured using advanced hashing algorithms. Firewalls, intrusion detection systems, and regular security audits are maintained at the server level. Accounts are automatically locked upon suspicious login attempts and users are immediately alerted. Our security team monitors systems 24/7 and is always prepared to respond swiftly to any threat.
Sharing Information with Third Parties
Sona10 never sells your personal data to third parties for commercial purposes. However, in certain situations, some information may be shared with selected partners — always in a way that protects your interests. These situations are described in detail below.
- Payment Processor: To process your financial transactions, we share the necessary information with payment service providers such as bKash, Nagad, or bank transfer services. These third parties operate under their own strict privacy policies and may only use your data for the purpose of processing payments.
- Technology Service Providers: We work with cloud hosting, cybersecurity, and software service providers to operate the platform. Strict data processing agreements are in place with all these partners to ensure your information remains protected.
- Legal Obligations: We are legally required to provide relevant information upon receipt of a valid court order or lawful request from a law enforcement authority in Bangladesh. In such cases, we disclose only the specific information requested and make every effort to notify the affected user whenever legally permissible.
- Emergency Security Situations: If a serious threat arises to the safety of a user or the general public, relevant information may be shared with the appropriate authorities. Such situations are extremely rare, and any decision to share data is made with the utmost caution.
User Rights & Policy Changes
Right to Access Your Data
You can request a full copy of the information we hold about you at any time by logging into your account or contacting our support team. We are obligated to respond to your request within 30 business days.
Right to Rectification
If any of your personal information is incorrect or incomplete, you can request a correction. Some details can be updated directly from your account profile, while certain changes may require identity verification.
Right to Erasure
You may request to close your account and ask for your personal data to be deleted. All data that is not required to be retained due to legal obligations will be erased within the designated timeframe.
How You Will Be Notified of Policy Changes
Sona10 may update this Privacy Policy from time to time — for example, when new features are introduced, payment methods change, or legal requirements are revised. For any significant changes, we will notify you directly via your registered email or mobile number. You will be informed at least seven days before any change takes effect, giving you enough time to review the updated policy. The date of the latest update will always be shown at the top of this page. Continued use of the platform after a change takes effect will be considered your acceptance of the revised policy.
Contact Support
If you have any questions or concerns about our Privacy Policy, or would like to make a request regarding your personal data, please reach out to our data protection team. Our support team is available from 9 AM to 11 PM Bangladesh time and typically responds within 24 to 48 hours. For more information, visit our FAQ Page View or email us directly.
Email: support@sona10.net
Address: sona10, Dhaka, Bangladesh
Play Safe, Enjoy with Peace of Mind
Your data is kept under the highest level of protection at sona10. If you have any questions, check out our FAQ page or open an account today.